Complaints about schools

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Ofsted will use the personal data you give us to handle your complaint. This includes sharing information from your complaint with:

  • Ofsted staff and contractors involved in the investigating or handling of your complaint
  • other Ofsted teams, such as legal advisors, where this is required and/or appropriate
  • other public authorities such as your local authority children’s services, if there are safeguarding concerns as explained in Ofsted’s safeguarding policy
  • the school you have complained about, if you have provided consent for Ofsted to do so.

Ofsted will keep information from your complaint until at least the school’s next inspection.

For more about how we use personal data, please see Contacting or working with Ofsted: privacy notice.

Ofsted has limited legal powers to consider complaints about schools. Please read Complain about a school to see what complaints we can deal with.

Please provide an email or postal address so that we can respond to your concerns. We don't normally pass on your name to the school unless you explicitly give us your permission for us to do so.

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